At Sofia Trendz, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we’re here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in the same condition as received, with all original packaging and tags attached.
To initiate a return, please contact us at [email protected] with your order number and reason for return. Our team will guide you through the process.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 5–10 business days through the original method of payment or as store credit, depending on your preference.
Non-Returnable Items
Certain items such as accessories, intimate wear, or discounted items may not be eligible for return or refund. Please check product details before purchasing.
Exchange Policy
If you wish to exchange an item for a different size or color, you can request an exchange within 7 days of delivery. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery at [email protected] with photos of the item and packaging. We will arrange a replacement or refund as quickly as possible.
Contact Us
For all return or refund inquiries, please reach out to our support team at:
Email: [email protected]