At Sofia Trendz, we are committed to delivering your orders safely and efficiently, no matter where you are in the world. We take great care in packaging and dispatching every order to ensure it reaches you in perfect condition.
Order Processing
All orders are processed within 1–3 business days after confirmation. Once your order has been processed, you will receive a confirmation email with the shipping details.
Delivery Method
We offer Cash on Delivery (COD) as our primary payment option for your convenience. Our trusted delivery partners ensure smooth and secure delivery to your doorstep.
Tracking Your Order
After your order is dispatched, you will receive tracking details via email or SMS, allowing you to monitor the progress of your shipment until it arrives.
Delayed Deliveries
While we strive to deliver your order promptly, unforeseen circumstances such as weather conditions or courier delays may occasionally affect delivery times. We appreciate your understanding and patience in such cases.
Incorrect Address or Unavailable Recipient
Please ensure your shipping information is accurate at the time of order. In case of an incorrect address or if the recipient is unavailable at the time of delivery, additional delivery attempts may be made, or the package may be returned to us.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of receiving the delivery at [email protected]. Our team will assist you in resolving the issue promptly.
Contact Us
For any shipping-related queries, feel free to reach out to us at:
Email: [email protected]